Terms of Service for ZentraSnap
Client Portal: accounts, sharing and communications
Account types and access. Professional accounts support accounting, bookkeeping, tax, lending, financial advice and other authorised document work. Professional is an account label, not a certification of identity, qualifications or regulatory status. Professional accounts may use bank-statement, legacy reconciliation and invoice/receipt extraction with available credits without a paid subscription. An active paid Professional subscription is required for Client Portal features and new Professional file storage. Each Professional account can have up to 20 clients, including pending access requests. Cancelled, declined, expired, revoked, blocked or removed connections do not use a client slot. Client accounts are free, have a separate 1 GB (1,000,000,000-byte) total allowance and do not include extraction tools. Pending uploads and items in Trash count towards the allowance.
Access requests. A paid Professional can request access to an existing Client account using its email address. ZentraSnap does not provide a public client directory. The client is shown the requesting professional’s name, contact email and practice name where available. Access requires acceptance while signed in to the intended Client account; receiving or opening an email alone grants no access. Requests expire after seven days and may be cancelled or declined. Clients can block further requests and later unblock the professional. Unblocking does not itself restore access.
What approval shares. Approval covers all existing and future files in the client workspace, rather than only an individual folder. Multiple named professionals may be approved separately. Approved professionals with active paid access can browse folders, search, preview, download files and folder ZIPs, and extract supported documents. They cannot upload into, rename, move or delete the client’s originals. They can see available client profile information: name, email address, profile picture, selected country, contact phone number and last sign-in date. Profile information is supplied by the account or authentication provider and may be incomplete. Clients should approve only intended recipients; professionals must use shared information only for authorised purposes and protect copies they obtain.
Working copies and revocation. Extracting a client document uses the professional’s credits. Working copies and results are held in the professional’s workspace under its storage and retention rules and are not automatically shared back with the client. Clients can revoke access; this blocks subsequent authorised retrieval through ZentraSnap. Subscription expiry also suspends the professional’s shared-client access and ability to send new requests. Neither action can recall information already loaded in a browser, downloaded, emailed or copied into a professional’s workspace. Removing a client from a professional’s list ends that connection and clears that professional’s notes; it does not delete the client’s account or originals. These service-access rules do not transfer ownership of documents or determine either party’s data-protection role.
Professional notes. Professionals can save up to 500 characters of notes in a client profile. Notes are stored in the service and are not shown to the client or other professionals through the ordinary interface. They may contain personal data and remain subject to applicable access, correction and deletion rights. The professional should include only information necessary for the authorised work. Revoking access does not itself erase the notes; removing the client from that professional’s list or deleting either participating account clears those notes from active records. Applicable recovery-history rules still apply.
Email requests. An approved paid Professional can send a general or document request from the client profile, with a required title and message and an optional due date. The subject identifies the professional by name or email and includes the request title; the message and any due date are included in the email body. Replies are directed to the professional’s contact email and are handled by the parties’ email providers, not stored as new conversations in ZentraSnap. The form does not attach original documents. A queued request is not proof of delivery or that the client has read it. The sender is responsible for the recipient, message contents and lawful use of the email facility. Service emails must not be used for unsolicited marketing or harassment.
Notifications and delivery providers. Access requests and other supported account events may generate in-app notices and service emails. Opening the notification panel marks the listed notices as read; this does not establish that the underlying request has been completed. Resend (Plus Five Five, Inc.) delivers these emails and processes sender and recipient addresses, sender identity, subject, message body, optional due date, invitation or service links and delivery information as needed. Personal or financial information entered into a request is included in the email sent to Resend and the recipient’s mail provider. See Resend’s data-processing terms. EU document storage does not mean that authentication or email processing takes place exclusively in the EU.
Portal records and retention. ZentraSnap processes account type, country, contact details, email-verification status, access requests and decisions, notes, request-delivery records, notifications and limited security events. In-app notifications are scheduled for deletion after 90 days, email-queue and delivery records after 30 days, and portal audit events after one year. Cleanup is asynchronous. Queued email contents are encrypted server-side and cleared following successful delivery or cancellation of the queued request; an undelivered payload can remain until queue cleanup. Invitation tokens are stored as hashes. Access-relationship and blocking records remain as needed to operate the relationship and honour access decisions, subject to account deletion and valid deletion requests.
Deletion and retained copies. Account deletion revokes relationships, clears the deleted account’s profile and relevant notes from active portal records, and initiates file cleanup. Historical in-app communications, if present from earlier versions, remain subject to their existing access and deletion rules; account deletion removes the deleted user’s authored reply text and attachment references. Other participants may retain their own records. Emails already delivered and downloaded or independently retained working copies cannot be recalled through account deletion. The separate retention rules for Files, Recent extractions, infrastructure recovery history, legal records and email providers continue to apply.
1. Introduction and Acceptance
These Terms of Service (“Terms”) govern your access to and use of the ZentraSnap website, application and related services (“ZentraSnap”, the “Service”, “we”, “us” or “our”), operated by Cristin Griu, trading as ZentraSnap, in Ireland.
By creating an account, purchasing a subscription, accessing the Service or otherwise using ZentraSnap, you agree to be bound by these Terms, our Privacy Policy and, where applicable, our Data Processing Agreement.
If you do not agree to these Terms, you must not use the Service.
2. Business and Client Accounts
ZentraSnap is designed primarily for commercial and professional use by accountants, bookkeepers, accounting firms, financial professionals and other business users.
Client accounts also allow individuals to organise and share their own financial records with an authorised professional.
If you nevertheless qualify as a consumer under applicable law, nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded or restricted.
3. Description of the Service and Processing Architecture
ZentraSnap provides software for extracting structured financial information from documents including bank statements, invoices and receipts and presenting that information in formats such as tables and spreadsheet files. Client accounts can store and share supported documents within their free allowance. Paid Professional accounts can use Client Portal, store supported documents in Files and retain completed results in Recent extractions. Different document types may use different extraction systems.
Bank Statements
Bank statements submitted for extraction are temporarily uploaded as processing copies to private object storage provided by Cloudflare R2. Where a supported image file is submitted as a bank statement, ZentraSnap may first convert the image into PDF format locally within the user's browser before uploading it.
Bank statements are processed using cloud computing infrastructure supplied by Modal Labs. Processing may include native PDF text extraction and ZentraSnap's own machine-learning document extraction models.
Where OCR is required, including for scanned documents, photographs, image-based PDFs, documents without usable native text, or documents for which the initial extraction does not identify transaction data, ZentraSnap may transmit the relevant document or page to Microsoft Azure AI Document Intelligence for optical character recognition.
Azure may return recognised text, confidence information and document-position information to ZentraSnap, which is then processed using ZentraSnap's extraction models.
Microsoft Azure temporarily stores submitted OCR input and analysis results as part of providing Document Intelligence. Microsoft states that this data is stored in Azure Storage in the same processing region and is automatically deleted following its temporary retention period of up to 24 hours. ZentraSnap's processing system may also request earlier deletion after the required analysis result has been retrieved.
Extracted transaction information and temporary job information may be stored in Cloudflare R2 while the processing job is completed and the results are delivered to you.
ZentraSnap's processing system is configured to delete the bank-statement processing copy from temporary Cloudflare R2 storage after processing completes or fails. Copies retained in Files or Recent extractions follow the separate storage rules below. As an additional safeguard, temporary bank-statement files, extraction results and related job data stored in Cloudflare R2 are subject to an automated lifecycle rule configured to expire them after one day.
Cloudflare states that R2 objects are encrypted at rest and transfers are protected using TLS. Modal provides cloud execution infrastructure used by ZentraSnap for bank-statement processing and maintains its own security, privacy and data-retention practices.
Invoices and Receipts
Invoices and receipts submitted for extraction are processed using the paid Google Gemini API to identify and return structured information such as supplier information, dates, invoice numbers, totals, tax values and line items.
Under Google's current terms for paid Gemini API services, Google does not use customer prompts, uploaded files or responses to improve its products by default.
Google may process and retain certain information for security, abuse prevention, operational logging or legal-compliance purposes in accordance with its applicable policies and the configuration of the relevant project.
Files and Recent extractions
Files lets Clients and customers with paid Professional storage access upload their own supported documents, create nested folders, rename, move, pin, preview, download and delete items. Supported storage formats currently include PDF, JPG/JPEG, PNG, WebP, Excel (.xls and .xlsx), CSV, Word (.docx) and plain text (.txt). Preview availability depends on the format and size; previews may show a limited portion or simplified representation. Download the original where needed.
The Standard plan includes 5 GB of saved storage and a separate 250 MB allowance for Recent extractions. Each uploaded storage file must be non-empty and no larger than 500 MB, with sufficient space remaining in the relevant allowance. Folder uploads count the combined contents against storage, and the 500 MB limit applies to each file. GB and MB are decimal units. Saved extraction data has a separate 3 MB result limit, and accounts can contain up to 10,000 file, folder and extraction entries. Extraction tools have their own format, file-size and page limits; storing a file does not guarantee that it can be extracted.
Storage allowances include original documents, saved results, pending upload reservations and items in Trash until removed. New uploads or saves may be refused when an allowance or technical limit is reached; existing saved files are not automatically overwritten to make room. Free Professional accounts and unpaid Professional trials have no new saved-file storage or retained extraction history. Client accounts have a separate free 1 GB allowance for files, without extraction history. Different contractual allowances apply only where expressly agreed or shown for your plan.
Uploading to Files does not run AI extraction or consume extraction credits. Previewing, organising and downloading stored files also does not consume extraction credits. Loading a folder into an extraction tool, including its supported subfolder contents, prepares the documents for review and does not itself begin extraction. Starting extraction uses the applicable extraction credits. Reopening retained results for review does not itself rerun extraction.
Completed extraction results and original documents can be retained for paid accounts if saving succeeds and space is available. A successful extraction is not a guarantee that a retained copy has been saved. Export results you need and check that an extraction appears in Recent extractions before relying on later access.
| Data | Retention |
|---|---|
| Files | Saved documents, folder information and saved extraction data remain available until deleted by the customer, account deletion, or return/deletion at the end of the processing relationship. Subscription expiry alone does not currently start an automatic deletion countdown. |
| Recent extractions | For paid accounts, completed extractions can be retained with their original documents and extracted data within a separate 250 MB allowance. Access expires 48 hours after the temporary entry is created. Editing or reopening it does not extend that period. Saving it to Files before expiry moves it under the saved-file retention rules. |
| Trash | Deleted saved files and folders move to Trash for up to 30 days. They can be restored during that period by a Client account or an account with paid Professional storage access, or permanently deleted earlier. A folder deletion includes its contents. Items in Trash continue to count towards the storage allowance until removed. |
| Deleted recent extractions | Temporary extractions bypass Trash. Deleting one removes access and requests removal of its retained originals and results. |
| Account deletion | Account deletion revokes access and triggers deletion of saved files, retained extractions and associated file metadata. Export anything you need before deleting the account. A minimal revoked-account identifier may remain to prevent stale requests from restoring access. |
| Client accounts | Clients have a free 1 GB (1,000,000,000-byte) allowance for saved files, including pending uploads and items in Trash. Client originals follow the saved-file and Trash rules. Client accounts have no retained extraction history. |
| Free Professional accounts | Free Professional accounts can extract documents using available credits without a paid subscription, but have no allowance for new saved files or retained extraction history. Results can be exported from the current browser session. Temporary copies needed to process documents and deliver results, and processing-provider retention, still apply. Former subscribers may retrieve or delete existing saved items as explained below. |
When paid access ends. For Professionals, new uploads and changes to stored data require paid storage access. Clients retain their separate free allowance; an expired professional subscription suspends that professional’s access to client data. An account without a current paid entitlement can still download or delete its existing saved items, subject to account security restrictions. Contact cristingriu25@gmail.com to arrange return or deletion of remaining data when ending the processing relationship. Subscription cancellation is separate from account deletion.
Deletion timing. Expiry and deletion first remove access through the service. Scheduled cleanup then removes the underlying objects and associated file metadata. Physical removal is asynchronous and can take longer during retries or service disruption. Temporary storage lifecycle rules provide an additional cleanup safeguard. Abandoned uploads and superseded extraction-result copies are also scheduled for cleanup; saved extraction revisions are not a customer-accessible version archive.
Recovery history. Deleted file metadata may remain in Cloudflare D1 recovery history until it ages out of the applicable recovery window, currently up to 30 days. This is separate from document contents in R2 and does not provide a customer file-recovery guarantee. Recovery history is restricted to authorised recovery operations, not ordinary account access. If used for recovery, applicable deletion instructions must be reapplied before restored data is made available. See Cloudflare’s recovery documentation.
These rules apply to Files and Recent extractions. Extraction-processing copies, provider security logs and account, billing and legal records have the separate retention rules described in the Privacy Policy and DPA. Retention required by law is limited to the relevant data and purpose.
Changes to Processing Technology
ZentraSnap may replace, upgrade or modify models, OCR engines, cloud providers or other technical components from time to time in order to improve accuracy, performance, security or reliability.
Where such a change materially affects the processing of personal data, our Privacy Policy, Data Processing Agreement or subprocessor information will be updated as appropriate.
4. Customer Documents and Data
You retain all rights that you or your clients have in documents, financial information and other data submitted to the Service (“Customer Data”).
You grant ZentraSnap only the limited rights necessary to receive, store, organise, transmit, process, display previews of, return and delete Customer Data solely to operate the Service and fulfil your requested extraction, storage, authorised sharing, notes and email-request functions, subject to the DPA where applicable.
ZentraSnap will not use customer-uploaded documents or saved extraction data to train its own machine-learning models unless you have separately and expressly agreed to such use.
Nothing in these Terms transfers ownership of your Customer Data to ZentraSnap.
5. User Responsibilities
By using ZentraSnap, you agree to use the Service for lawful financial-record administration or authorised business and professional work.
You are responsible for ensuring that you have the necessary legal authority and appropriate lawful basis to upload and process any personal, financial or confidential information submitted through your account. Where you process information relating to clients or other third parties, you are responsible for providing any notices and obtaining any permissions that are required under applicable law.
You are also responsible for maintaining the security of your device, network, browser and account credentials and for promptly notifying ZentraSnap if you become aware of unauthorised access to your account.
You must not use ZentraSnap to violate applicable privacy, data-protection or other laws; interfere with or disrupt the Service; attempt to gain unauthorised access to ZentraSnap or its infrastructure; circumvent subscription, credit, usage, security, rate-limit or access controls; introduce or store malicious software; upload or retain material you are not authorised to hold, material that infringes third-party rights or unlawful content; or use the Service for fraudulent or unlawful purposes.
ZentraSnap may impose reasonable technical, usage, file-size, page-count, rate or processing limits where necessary to maintain security, availability, fair use or service performance.
6. Intellectual Property
Except for Customer Data and third-party materials, all rights, title and interest in ZentraSnap, including its software, user interface, branding, source code, extraction systems, processing logic and other proprietary technology, belong to ZentraSnap or its licensors.
Subject to these Terms and payment of any applicable fees, ZentraSnap grants you a limited, non-exclusive, non-transferable and revocable right to use the Service for your own financial records or authorised internal business and professional work.
You may not copy, reproduce, resell, sublicense or redistribute the Service as your own product; attempt to obtain ZentraSnap's proprietary source code or non-public extraction logic; circumvent technical restrictions; or use the Service or its proprietary technology to create an unauthorised copy of ZentraSnap.
Nothing in this section prohibits conduct that applicable law expressly permits and which cannot lawfully be restricted by contract.
7. No Financial, Accounting, Tax or Professional Advice
ZentraSnap provides document processing, data extraction and file storage. ZentraSnap does not provide accounting, auditing, tax, financial, investment, legal or other professional advice.
You remain solely responsible for any accounting records, tax returns, financial statements, client work or professional decisions made using information extracted by the Service.
8. Verification of Output and Accuracy
All extracted information must be independently reviewed and verified against the original source document before being relied upon.
ZentraSnap uses technologies including OCR, machine-learning document extraction and, for certain document types, generative artificial intelligence. These systems may produce incorrect, incomplete, duplicated, omitted or misclassified information. Errors may result from factors including document quality, unusual formatting, unsupported languages, bank-layout changes, image quality, OCR errors, model limitations or errors produced by third-party AI services.
Features such as balance checks, audit indicators, document highlighting and other validation tools are provided to assist review but do not guarantee that extraction results are correct. ZentraSnap does not guarantee that extracted data, spreadsheet exports or other outputs will be 100% accurate, complete or error-free.
You are responsible for verifying all outputs before using them for bookkeeping, accounting, taxation, reporting, filing, compliance or any other professional purpose.
Reliance on unverified extracted information is at your own risk.
You remain responsible for keeping appropriate independent copies and satisfying applicable accounting and statutory record-retention duties. Files is not a guaranteed permanent archive or independent backup service. Trash recovery is time-limited, and previews, storage-provider durability and database recovery history do not guarantee that permanently deleted or lost documents can be restored. This does not limit ZentraSnap’s obligations under the DPA or rights that cannot lawfully be excluded.
9. Accounts and Access
You may be required to maintain an authenticated ZentraSnap account in order to use some or all features. You are responsible for activity carried out through your account and must take reasonable steps to protect your login credentials.
Authentication services may be provided through Clerk and supported third-party identity providers.
We may suspend access where we reasonably believe an account has been compromised, is being used unlawfully or presents a security risk.
10. Payments, Subscriptions and Credits
Professional accounts may use bank-statement extraction, legacy reconciliation and invoice/receipt extraction without a paid subscription, subject to available credits and technical limits. Client Portal features and new Professional saved-file storage require an active paid subscription. Client accounts have their separate free storage allowance and do not have extraction access. Subscriptions are managed using Clerk Billing, with payment processing performed through Stripe. Clerk currently uses Stripe for payment processing and is not itself the merchant of record. By purchasing a recurring subscription, you authorise the applicable payment provider to charge your selected payment method for the subscription fees shown at checkout.
Credit Allowance and Usage
Where a subscription plan includes a monthly credit allowance, the current ZentraSnap Standard plan includes 3,000 credits for each monthly credit period. A monthly credit period may operate within a longer annual subscription, so the timing of credit refreshes may differ from the frequency with which subscription fees are charged.
Promotional, trial or other plans may include a different credit allowance. Where a different allowance is displayed in the Service or at checkout for your plan, that displayed allowance will apply.
Credits are consumed according to the type of processing performed. Unless the Service states otherwise, the current usage rates are:
- Native bank-statement page: 1 credit per page.
- Bank-statement page requiring OCR: 2 credits per page in total.
- Invoice: 5 credits per PDF page; an uploaded image counts as one page.
- Receipt: 5 credits per PDF page; an uploaded image counts as one page.
For bank-statement processing, ZentraSnap may temporarily reserve up to 2 credits per submitted page before processing begins so that sufficient credits are available for the maximum applicable page cost. This reservation is not necessarily the final charge. After successful processing, the final charge is calculated from the actual processing performed and any unused portion of the reservation is released.
If processing fails before a charge is successfully completed, ZentraSnap will generally release the associated credit reservation. Where a processing task has completed successfully, leaving the page, closing the browser or refreshing the Service does not cancel the completed usage or reverse credits properly charged for that processing.
Unused credits do not roll over into a new monthly credit period unless ZentraSnap expressly states otherwise. Credits have no cash value, are not a stored-value product or currency, cannot be transferred between accounts and are not separately redeemable or refundable for cash.
If your available credit balance is insufficient for a requested task, ZentraSnap may prevent that task from starting until sufficient credits become available through a new credit period, an applicable plan change or another credit allocation made available by ZentraSnap.
Automatic Renewal: Unless stated otherwise, paid subscriptions automatically renew at the end of the applicable monthly or annual billing period until cancelled.
Cancellation: You may cancel your subscription through the available account or billing controls. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period and you may continue to use the applicable paid functionality until that period ends. After paid storage access ends, new uploads and changes are restricted, while existing saved items remain available for download or deletion as described in section 3. Cancellation alone does not delete the account or automatically erase saved files.
Refunds: Payments for business subscriptions are generally non-refundable once charged, except where a refund is required by applicable law or is expressly provided by ZentraSnap. Unused credits are not separately refundable. Nothing in these Terms limits any refund or cancellation right that cannot legally be excluded.
Pricing, Credit and Storage Changes: We may change subscription prices, future credit or storage allowances or future credit-consumption rates from time to time. Changes affecting an existing recurring subscription will be communicated where required and will normally apply prospectively rather than retroactively to processing already completed. Unless expressly stated otherwise, fees may be exclusive of applicable taxes, VAT, duties or similar charges. You are responsible for taxes applicable to your purchase except where ZentraSnap or a payment provider is legally required to collect and remit them.
11. Third-Party Services
ZentraSnap relies on third-party infrastructure and service providers in order to operate. These may include:
- Clerk: Authentication, account management and subscription functionality.
- Stripe: Payment processing.
- Resend / Plus Five Five, Inc.: Access-request notices and professional-to-client request email delivery, including the message contents the sender provides.
- Vercel: Website hosting and server-side application infrastructure.
- Cloudflare R2 and D1: Private saved-file and temporary extraction storage, folder and ownership metadata, and limited service-usage and credit-accounting records.
- Modal Labs: Cloud computing/GPU infrastructure used for bank-statement extraction and OCR.
- Microsoft Azure AI Document Intelligence: OCR Processing
- Google Gemini API / Google AI Studio: Invoice and receipt extraction and related API processing.
- Upstash: Rate limiting
Modal's DPA provides for processing of customer personal data for the purpose of delivering its service and includes provisions concerning international transfers and subprocessors.
ZentraSnap does not control the continuous availability of third-party infrastructure. Temporary outages, service changes, provider failures, network interruptions or other events affecting these providers may affect ZentraSnap. To the extent permitted by law, ZentraSnap is not responsible for failures caused solely by third-party infrastructure outside our reasonable control.
This section does not remove ZentraSnap's responsibilities under applicable data-protection law where ZentraSnap is responsible for selecting or using a processor or subprocessor.
12. Privacy and Data Protection
Our processing of personal data is described in our Privacy Policy. Where ZentraSnap processes Client Financial Data on your behalf as a processor or subprocessor, that processing is also governed by our Data Processing Agreement.
You acknowledge that documents submitted to ZentraSnap may contain personal data and that the Service necessarily processes such information in order to perform the requested extraction or storage functions.
13. Availability and Changes to the Service
We aim to provide a reliable Service but do not guarantee uninterrupted or continuous availability.
We may modify, update, replace, suspend or discontinue features where reasonably necessary for security, maintenance, legal compliance, technical improvements or changes to third-party services. We may perform scheduled or emergency maintenance without guaranteeing uninterrupted availability during such periods.
Where a material change substantially affects a paid service, we will take reasonable steps to communicate the change where appropriate.
14. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZENTRASNAP IS PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WE DO NOT WARRANT THAT THE SERVICE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, COMPLETELY SECURE OR ERROR-FREE OR THAT EXTRACTED INFORMATION WILL ALWAYS BE ACCURATE OR COMPLETE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, EXCEPT WHERE SUCH WARRANTIES CANNOT LEGALLY BE EXCLUDED.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZENTRASNAP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE LOSS ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. THIS INCLUDES, WHERE LEGALLY PERMITTED, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS ARISING FROM INACCURATE EXTRACTED INFORMATION, TAX PENALTIES, PROFESSIONAL FEES INCURRED AS A RESULT OF UNVERIFIED OUTPUTS OR LOSS OF DATA.
TO THE FULLEST EXTENT PERMITTED BY LAW, ZENTRASNAP'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO ZENTRASNAP DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH LIABILITY CANNOT LEGALLY BE EXCLUDED, OR ANY OTHER LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT US TO EXCLUDE OR LIMIT.
16. Indemnity
To the extent permitted by law, you agree to indemnify and hold ZentraSnap harmless against third-party claims, losses, liabilities and reasonable costs arising directly from your unlawful use of the Service, your lack of authority to process Customer Data submitted through ZentraSnap, or your material breach of these Terms.
This section does not apply to the extent that a claim results from ZentraSnap's own breach of applicable law, these Terms or the Data Processing Agreement.
17. Suspension and Termination
You may stop using ZentraSnap at any time and may cancel your subscription as described above. Before deleting your account, download the documents and results you need. Account deletion revokes access and triggers file cleanup. For return or deletion at the end of the processing relationship, use the available controls or contact ZentraSnap; the DPA governs the return/deletion of Client Data and continues to apply while that data is retained.
We may suspend or restrict your access where reasonably necessary because of non-payment, security threats, suspected fraud, unlawful activity, abuse of the Service, attempts to circumvent technical restrictions or a material breach of these Terms. We may terminate an account for a material breach that is not remedied where remediation is reasonably possible. Immediate suspension or termination may occur where necessary to protect ZentraSnap, its customers, third parties or infrastructure from significant security, legal or operational risk.
Termination does not remove rights or obligations that arose before termination. Sections that by their nature are intended to survive termination, including intellectual-property provisions, payment obligations, disclaimers, limitations of liability and data-protection obligations, will continue to apply as appropriate.
18. Data Processing Agreement
For the purposes of data-protection law, the customer or the organisation on whose behalf the customer uses ZentraSnap will generally act as the Data Controller, or in some circumstances as another Data Processor, in relation to Client Financial Data. ZentraSnap acts as a Data Processor or subprocessor when processing such information on the customer's behalf.
ZentraSnap may use subprocessors including Cloudflare, Vercel, Modal, Microsoft, Google and Resend to provide the relevant storage, application and document-processing functionality. The processing of Client Financial Data is governed by our Data Processing Agreement, which is incorporated into these Terms by reference.
The DPA is available at: /dpa
If there is a conflict between these Terms and the DPA concerning the processing of personal data on your behalf, the DPA will prevail to the extent of that conflict.
19. Changes to These Terms
We may amend these Terms from time to time to reflect changes in the Service, technology, pricing, applicable law or our business practices. When we make a material change, we will update the effective date and take reasonable steps to provide notice where required.
Changes will not retroactively alter fees already paid or liabilities that arose before the updated Terms became effective unless required by law. Your continued use of ZentraSnap after updated Terms become effective constitutes acceptance of the revised Terms where legally permitted.
20. Governing Law and Jurisdiction
These Terms and any dispute arising from them are governed by the laws of Ireland. Subject to any mandatory legal rights that apply, the courts of Ireland will have jurisdiction over disputes relating to these Terms or the Service.
21. Force Majeure
ZentraSnap will not be liable for delay or failure to perform an obligation caused by circumstances outside our reasonable control. Such circumstances may include major internet or cloud-service outages, natural disasters, power failures, labour disputes, government action, cyberattacks, telecommunications failures or failures of third-party infrastructure.
This provision does not excuse payment obligations that became due before the relevant event.
22. Entire Agreement and Severability
These Terms, together with the Privacy Policy, Data Processing Agreement and any other terms expressly incorporated by reference, form the agreement governing your use of ZentraSnap.
If a provision of these Terms is found unenforceable or invalid, the remaining provisions will continue in effect to the extent permitted by law.
A failure by ZentraSnap to enforce a provision immediately does not waive our right to enforce it later.
23. Contact
If you have questions about these Terms, please contact: